Jobly Ghana - Jobs in Ghana

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Compliance and Risk Manager / AMLRO - Phundit

August 04, 2026


Phundit is a Ghanaian fintech building a financial health and goal based savings platform for young Ghanaians. We are looking for someone to own compliance, risk and AML/CFT.

What you will own

Compliance monitoring against Act 987, Act 1044 and Act 843

The enterprise risk framework and risk register

The AML/CFT programme as designated AMLRO: CDD and EDD, sanctions screening, transaction monitoring, STR and CTR filing, and staff training

What we are looking for

Three or more years in compliance or risk inside a BoG or SEC regulated institution

Experience as AMLRO or deputy AMLRO

AML/CFT certification (GIMPA, ICA or ACAMS), or a clear path to it

Full time, Accra.


Send a CV to peter@phundit.app or message me directly.

Apply Here

Head of Investment Banking - Temple Investments Limited

August 04, 2026

 


Summary

The Head of Investment Banking provides strategic leadership and commercial direction for Temple’s Investment Banking business, with overall accountability for revenue growth, transaction origination and execution and client relationship management. The role is responsible for identifying and converting ideas into commercial opportunities, leading the successful execution of complex advisory and capital markets transactions, and strengthening Temple’s position as a leading investment banking firm in Ghana and the broader sub-region.

As the senior lead for investment banking engagements, the Head of Investment Banking serves as a trusted advisor to corporate, institutional, and sovereign clients, while working closely with internal stakeholders to deliver innovative financing and strategic advisory solutions that drive client and organizational success.

Location: Accra, Ghana

Reports to:  Managing Director

Employment Type: Full Time

Role Overview

We are seeking a seasoned and commercially driven Head of Investment Banking to provide strategic leadership across Temple's investment banking business, with full accountability for revenue growth, transaction origination, and strategy. The ideal candidate will be a trusted advisor to corporate, institutional, and sovereign clients, with a strong track record of originating and executing complex capital markets and advisory transactions across Ghana and the broader Sub-Saharan Africa region.

This role demands the ability to identify and convert high-value mandates, lead multidisciplinary transaction teams from origination through to close, and develop innovative financing solutions that address the evolving needs of Temple's clients. The Head of Investment Banking will combine deep technical expertise with strategic commercial instincts, playing a central role in cementing Temple's position as a leading investment banking firm in Ghana. 

Key Responsibilities

  1. Develop and execute the Investment Banking business strategy, driving revenue growth, market share, and sustainable business expansion while identifying emerging opportunities across Ghana's capital markets ecosystem.
  2. Originate, structure, and lead the execution of complex transactions including IPOs, bond issuances, private placements, mergers and acquisitions, project finance, and corporate restructuring mandates.
  3. Build and deepen relationships with corporate, institutional, sovereign, and development finance clients, positioning Temple as a trusted advisor and preferred transaction partner.
  4. Lead transaction teams through all stages of deal execution, ensuring timely delivery, regulatory compliance, and achievement of client objectives, while overseeing the quality of financial models, valuation analyses, and deal documentation.
  5. Mentor and develop investment banking professionals, fostering a high-performance culture, setting clear expectations, and supporting continuous learning and career growth across the team.

Qualifications & Experience

  1. A bachelor's and master's degree in Finance, Economics, Business Administration, Law, or a related field, supported by a professional qualification such as CFA, ACCA, CISI, or equivalent.
  2. Minimum of 12 years of experience in investment banking, corporate finance, capital markets, or financial advisory, with at least 7 years in a senior transaction leadership or business development role.
  3. Demonstrated track record of originating, leading, and successfully closing complex capital markets, M&A, structured finance, or debt transactions in Ghana and/or Sub-Saharan Africa.
  4. Strong understanding of Ghana's capital markets regulatory environment, including SEC Ghana and GSE requirements, with established relationships across the financial market ecosystem.
  5. Excellent transaction structuring and negotiation skills, combined with strong commercial acumen and the ability to manage multiple high-stakes mandates simultaneously.

Compensation

Competitive salary and performance-based incentives, commensurate with experience.


CLICK TO APPLY 


Note: Only shortlisted candidates will be contacted for an interview.


Apply Here

Chief Investment Officer (CIO) - Temple Investments Limited

August 04, 2026



Summary

The Chief Investment Officer (CIO) leads Temple's Asset Management business, driving the investment strategy across private equity, private wealth, pensions and institutional mandates. The CIO is responsible for leading portfolio performance, product development, and client engagement across all three sub-units, and works closely with the Investment Banking team to source and develop investment products. 

Location: Accra, Ghana

Reports to: Managing Director

Employment Type: Full Time

Role Overview

We are seeking a visionary and commercially driven Chief Investment Officer to lead Temple's Asset Management business and shape the firm's investment philosophy across private equity, private wealth, pensions and institutional mandates. The ideal candidate will be the architect of Temple's overall investment strategy, elevating portfolio performance, and originating mandates. This role sits at the intersection of leadership and strategic client stewardship, requiring the ability to translate complex market dynamics into compelling insights and investment products, lead and mentor a high-performing team of Portfolio Managers, and position Temple as the premier destination for individual and Institutional capital in Ghana. The CIO will bring deep expertise in asset management and structuring, with the seniority and credibility to engage investors, regulators, and partners at the highest levels. 


Key Responsibilities

  1. Define and implement Temple's investment strategy and portfolio construction framework across all asset classes, ensuring alignment with the firm's commercial objectives and impact mandate. 
  2. Oversee the performance of Portfolio Managers across the private equity, private wealth, and pensions and institutional sub-units, providing investment direction, oversight, and mentorship. 
  3. Source, evaluate, and originate new investment products and mandates in coordination with the Investment Banking and Advisory teams, with a focus on delivering measurable financial and development outcomes. 
  4. Lead client engagement at a senior level, including participation in pitches, portfolio reviews, and institutional relationship management.  
  5. Ensure portfolio compliance with regulatory requirements, client mandates, and internal risk parameters, while driving the department's business development efforts in coordination with the Executive Operations team.


Qualifications & Experience

  1. CFA Charterholder with a valid Ghana Investment and Securities Institute (GISI) certification.
  2. Minimum of 10 years of experience in asset management, fund management, or investment analysis, with at least 5 years in a senior leadership role managing investment teams.
  3. Broad exposure across private equity, private wealth management, and pensions and institutional fund management, with a proven track record of portfolio performance.
  4. Demonstrated ability to originate and manage investment mandates and senior client relationships, with strong commercial instincts and business development capability.
  5. Deep knowledge of Ghana's regulatory and investment environment, including familiarity with SEC Ghana, GSE, and relevant institutional frameworks.


Compensation

Competitive salary and performance-based incentives, commensurate with experience.


CLICK TO APPLY 


Note: Only shortlisted candidates will be contacted for an interview.

Apply Here

Automation & Control Systems Engineer - Capetano Limited

August 04, 2026

 


VACANCY: Automation & Control Systems Engineer

Capetano Limited is seeking a highly motivated and experienced Automation & Control Systems Engineer to join our Engineering team. The successful candidate will play a key role in delivering industrial automation, instrumentation, and control system solutions across the oil & gas, power, manufacturing, mining, and process industries.

If you are passionate about industrial automation, PLCs, DCS, SCADA, and smart control technologies, we would love to hear from you.

Key Responsibilities

Design, configure, and commission industrial automation and control systems. 

Develop PLC, DCS, SCADA, and HMI applications. 

Perform installation, troubleshooting, testing, and maintenance of instrumentation and control systems. 

Conduct preventive and corrective maintenance on automation equipment. 

Support system upgrades, migrations, and modernization projects. 

Prepare engineering documentation, reports, drawings, and technical proposals. 

Carry out site surveys, FAT, SAT, and system commissioning activities. 

Provide technical support and training to clients where required. 

Ensure compliance with industry standards and health & safety requirements. 

Requirements

✔ Bachelor's Degree in Electrical, Electronic, Mechatronics, Instrumentation, or Control Engineering.

✔ Minimum of 3 years' experience in industrial automation or process control.

✔ Hands-on experience with one or more of the following:

Yokogawa CENTUM VP / ProSafe RS 

Siemens 

Schneider Electric 

Allen-Bradley (Rockwell) 

Honeywell 


✔ Good understanding of:

PLC Programming 

DCS Architecture 

SCADA Systems 

Industrial Networks (Ethernet/IP, Modbus, Profibus, Foundation Fieldbus, HART) 


Preferred Qualifications

Experience with Yokogawa systems is a strong advantage. 

Knowledge of Functional Safety (SIS) and IEC 61511. 

Experience in Oil & Gas, Power, Water Treatment, Mining, or Manufacturing industries. 

Relevant OEM certifications will be an added advantage. 


How to Apply


Interested applicants should submit their CV and relevant certificates to recruitments@capetano.com with the subject: 

Application – Automation & Control Systems Engineer

Application Deadline: 15th August, 2026.

Apply Here

Massive Recruitment at Premier Care Hospital [6 Positions]

August 04, 2026

 


We're Hiring at Premier Care Hospital!

At Premier Care Hospital, we are committed to delivering exceptional healthcare through compassionate professionals and clinical excellence. As we continue to grow, we are looking for passionate, dedicated, and skilled individuals to join our team.

We are currently recruiting for the following positions:

✅ Medical Laboratory Scientist

✅ General Nurse

✅ Midwife

✅ Pharmacist

✅ Marketing Officer

✅ Driver


If you're ready to make a meaningful impact in healthcare while advancing your career in a dynamic and supportive environment, we'd love to hear from you.


📩 How to Apply

Send your updated CV and a cover letter to:

jobs@premiercarehospital.com


📍 Location: Tuba, Ga South, Greater Accra


At Premier Care Hospital, we believe that great healthcare begins with great people. Join us in providing quality, patient-centered care to our communities.


Know someone who would be a great fit? Tag them in the comments or share this post with your network!

Apply Here

Grants and Finance Officer - Project HOPE

August 04, 2026


POSITION TYPE:
Full Time, Local Hire

DURATION: 1 year with extension

LOCATION: Accra, Ghana (Note that Project HOPE will not be covering relocation expenses)

POSITION TITLE: Grants and Finance Officer

DIVISION: Global Health

REPORTS TO: Finance and Grants Manager

Project HOPE is an international NGO with employees and volunteers who work around the globe, responding to the world's most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients, provided more than $3 billion worth of medicines to local health care organizations around the world helped build hundreds of health programs from the ground up, and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency 


BACKGROUND ON Ghana IHP:

The purpose of the US Department of State funded Ghana Integrated Health Partnership (IHP) activity to strategically contribute to the Government of Ghana's strategies to reduce preventable maternal, newborn and child deaths, including stillbirths, and improve their overall health and well-being by 2030. Activities are expected to advance Ghana toward increased localization, strengthening the capacity of Ghana institutions and local organizations to introduce, deliver, scale-up, and sustain the use of evidence-based, quality integrated Reproductive, Maternal, Neonatal, Child Health and Nutrition and Malaria services. The program will strengthen Ghana's Networks of Practice in six regions and 31 districts to deliver integrated RMNCH+N+M services in primary care settings and will support high burden District, Regional and Teaching Hospitals serving large numbers of mothers, newborns and children nationwide to immediately and significantly reduce preventable deaths. Project Hope is the prime partner in a multi-partner consortium with Christian Health Association Ghana (CHAG) and Sanford Health Ghana as significant implementing subpartners, and a range of contracted technical resource partners.

POSITION SUMMARY:

The Grants and Finance Officer will use his/her experience in donor compliance to ensure that activities are delivered with minimized compliance risk, in addition to other duties as assigned. We are looking for a Grants and Finance Officer to provide cradle-to-grave prime-and subaward compliance guidance and support for a new and large US Department of State funded program with a range of subpartners and contracted resource partners. This position reports to the Finance and Grants Manager and will focus on leading compliance along the prime and subaward management and monitoring life cycle, including being the principal point of contact for subpartner compliance leads to ensure their understanding of the terms and conditions of their awards and for corrective action, where required.

PRINCIPAL RESPONSIBILITIES:

Grants and Compliance:

  1. In collaboration with the program staff, ensure the award and subaward packet documents are completed to be issued by Project HOPE Ghana and submitted to Project HOPE HQ Contracts and Grants (C&G) department review.
  2. Liaise with Project HOPE HQ C&G department regularly to ensure proper guidance is received in terms of the awards and subawards management and then such guidance is conveyed to field staff.
  3. Serve as a subject matter expert, providing guidance and building the capacity of staff on award and subaward management to ensure compliance with donor and Project HOPE requirements.
  4. Ensure the implementation of Project HOPE HQ awards and subawards management manuals, SOPs, tools, and liaise with HQ C&G for questions, concerns, and comments regarding the applicable procedures.
  5. In collaboration with Project HOPE HQ C&G department, enhance and maintain the grant management system and subrecipient processes.
  6. Utilize existing Project HOPE HQ Awards and Subawards tools, templates, and guidelines to reinforce donor requirements, improve knowledge of grants and contracts, reflect best practices, build the capacity of Project HOPE and partner field staff, support the sustainability of the project, and provide feedback where necessary.
  7. Develop and update training modules, in collaboration with Project HOPE HQ C&G department, and conduct training for Project HOPE and Partners field staff.
  8. Conduct initial review RFPs, RFAs, and Teaming Agreements for new business opportunities and submit for a final review to Project HOPE HQ C&G department to provide support as it relates to pre-award compliance questions, as necessary.
  9. Upon receipt of a new award, modification, or sub-agreement, conduct initial review terms and conditions for compliance, accuracy, and completeness then submit to Project HOPE HQ C&G department for a final review to advise on negotiation strategies with the donor or subrecipient prior to signature to ensure terms that are most favorable to Project HOPE, mitigating potential risk.
  10. Lead day-to-day grant and contract administration, proactively reinforcing prime and sub-award compliance requirements throughout the project period.
  11. Ensure that staff understand prime award prior approval requirements and follow up to ensure that they are met.
  12. Organize Award and Subaward kick-off meetings with project staff, including Project HOPE staff from various departments e.g. C&G, GOF, Legal, etc., and present an Award Compliance Matrix and subaward key requirements to the subrecipients.
  13. Collaborate with project staff and Project HOPE HQ departments e.g. C&G and GOF to manage project closeout processes in accordance with the Award, Subaward, requirements and Project HOPE available procedures and tools such as closeout checklists, etc.
  14. In collaboration with Program Staff, oversee subrecipient monitoring in accordance with Project HOPE's subrecipient monitoring plan and available/applicable checklists.
  15. Participate in regular program and finance meetings to stay updated on project activities and address Award and Subaward-related issues.
  16. Meet with Project HOPE HQ C&G on a biweekly (once in two weeks) basis to ensure the Awards and Subawards are managed appropriately and discuss issues, if any.
  17. Maintain award and subaward filing system and ensure all records relevant to Awards and Subawards are provided to Project HOPE HQ C&G as per the Project HOPE HQ C&G filing structure and SOP.
  18. Assist project staff in evaluating sub-partners capacities and risks. 

Finance:

  1. Review and verify payment requests, invoices, travel advance, and expenses, procurement documents, and supporting documentation to ensure accuracy, completeness, allowability, and compliance before processing them for approval and payment.
  2. Monitor project expenditures against approved budgets, analyze budget variances, and provide timely financial analysis and recommendations to management and program staff.
  3. Support internal audits, donor financial reviews, and external audits by preparing schedules, responding to audit queries, and implementing agreed corrective actions.
  4. Support monthly and year-end financial closing processes by preparing journal entries, accruals, schedules, and other financial reports as required.
  5. Support with the recording of financial transactions in the accounting system in accordance with Project HOPE policies, donor requirements, and filing completed with the necessary supporting documentation.
  6. Fulfill other duties and responsibilities as may be reasonably assigned by the Finance and Grants Manager.


MINIMUM REQUIRED SKILLS, EDUCATION AND EXPERIENCE:

  1. Bachelor’s in accounting, Finance, Economics, International Development (or international equivalent), or in a related field. Graduate degrees are welcomed.
  2. Minimum of five (5) years of increasingly responsible experience in federal and/or private grants/contracts management.
  3. Ability to compose reports, presentations, memos, emails, awards, solicitations, and other written documents in an organized, logical, and concise manner.
  4. Ability to write well, with attention to detail and correct grammar.
  5. Solid knowledge and understanding of all aspects of the prime award and subaward management lifecycle, experience managing US Government funding prime or subawards is a plus.
  6. Knowledge of different subaward mechanisms and the applicability of various donor/client flow-down requirements.
  7. Demonstrated expertise in researching, interpreting, and applying donor regulations. Knowledge of the Uniform Guidance, Standard Provisions, FAR/AIDAR, and other donor rules and regulations regarding the implementation of Federal awards.
  8. Demonstrated project management and organizational skills - especially with time-sensitive work.
  9. Ability to collaborate and participate in teams with a can-do, positive attitude.
  10. Skilled in developing strong partnerships with internal and external stakeholders and partners.
  11. Proficient in MS Office applications, including Word, Excel, PowerPoint, SharePoint, and basic knowledge of graphic design and Adobe Acrobat.


PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Physical demands:

While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.

Must be able to communicate in verbal and written form.

Work environment:

Typical office environment with exposure to a minimal noise level.

Project HOPE employees work in the global health field and may be required to travel or work in countries where working conditions are classified as "hardship".

All positions will be based in Ghana. Ghana nationals are strongly encouraged to apply.

Due to the substantial number of inquiries we receive, only candidates who have met the required experience and qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.


CLICK HERE TO APPLY









Apply Here

Operations Manager - XpressGas Limited

August 04, 2026


OPERATION MANAGER - JOB DESCRIPTION

Role: Operations Manager

Reports to: General Manager

Job Status

Full time

About the position The Operations Manager will be responsible for overseeing the daily operations of the LPG Gas Refill Plant ensuring efficient and safe processes from product receipt to order fulfillment.

This role involves direct supervision of plant personnel, adherence to standard operating procedures (SOPs), maintenance of equipment, and strict compliance with health, safety, and environmental (HSE) regulations. The supervisor will play a crucial role in maintaining operational capacity, minimizing downtime, and fostering a strong safety culture among all stakeholders.

Responsibilities

I. Plant Operations & Management:

Operate the filling machines and other machines/equipment at the LPG filling Plants in more than one process area, with mandatory full compliance to operational safety procedures and dress code i.e., PPE like uniform, safety shoes, hand gloves, ear plugs, masks, hard hats etc., and supporting effective coordination of activities between the areas to achieve production

Supervise and coordinate all daily plant activities, including truck loading targets and offloading, cylinder filling, and inventory management, ensuring proper documentation and adherence to company SOPs.

Monitor refilling plant operations and periodically report on technical performance, including inventory statistics, inventory losses, and equipment maintenance history.

Perform routine LPG cylinder checks to ensure cylinders are in good condition during the different stages of filling operations and also checkwhether all filled cylinders are free of leaks and the valves duly sealed.

. The weight of each filled cylinders shall be checked and ensure that there is/are no leak/s in cylinders during & after LPG filling operation. In case cylinders are overfilled and under filled, shall do weight correction, cylinders evacuation of cylinders, valve removal/fixing of new valves & purging of

Check cylinder (O-Ring testing, inspection of valves, visual inspection checks) and do segregation and removal of date expired / unfit cylinders from service pre-filling. Shall also do cylinders foot-ring straightening, manual handling of cylinders, operating of palletizers, monitoring & operation of chain conveyor system.

. Arrange / maintain on hand availability of day-to-day LPG Filling plant empty cylinders and consumables.

Ensure all filling and measuring equipment is well-calibrated and dispenses accurately at all times.

Provide technical support to on-site personnel, Territory Leads, and others.

Liaise with relevant units/departments to ensure all regulatory licenses are up-to-date and valid.

Identify, analyze, and develop solutions for operational problems, displaying high levels of proactivity.

Contribute to achieving goals and targets, focusing on efficiency and cost reduction.

Il. Health, Safety & Environment (HSE):

Ensure strict adherence to all HSE standard regulations and guidelines in all plant operations.

Support the implementation and continuous evaluation of a robust Health, Safety, and Environment (HSE) monitoring framework, incorporating statutory requirements, updated standards, and feedback.

Ensure the development, review, and implementation of Emergency Situation and Contingency Plans, monitoring compliance.

Oversee the development and implementation of waste management plans and monitor compliance.

Organize and conduct HSE Awareness training programs (e.g., toolbox meetings, pep talks) for employees, visitors, vendors, customers, neighbors, and business partners, educating them on prevention and control, occupational health, first aid, and emergency response.

Investigate all accidents and near misses, rendering timely reports with recommendations for future prevention.

Carry out regular audits of the plant and installations to ensure adherence to HSE standards of performance and the elimination of unsafe conditions and

Identify, appoint, and train Safety Marshalls for different aspects of HSE practices.

Prepare periodic HSE updates on company activities and HSE-related requirements. incidents.

Maintain the work environment clean and tidy before, during and after operations, in line with established standards of Hygiene and

Housekeeping.

III. Maintenance:

Develop, implement, and report on Preventive Maintenance schedules for all plant equipment.

Engage with vendors to ensure prompt close-out on corrective maintenance of plant equipment.

Strive for zero downtime due to equipment unavailability.

Generate periodic reports on equipment status and plant assets.


Criteria /requirements /

qualifications


Bachelor's degree in Engineering, Operations Management, Logistics and Supply, or related field. A Masters would be an added Advantage

Minimum of 5 years' experience in operations management, with at least 5 years' experience in LPG distribution, fuel logistics, or FMCG logistics.

Demonstrated hands-on experience managing last-mile distribution, fleet operations, dispatch, routing, and delivery optimization.

Strong understanding of LPG safety standards, hazardous goods regulations, and compliance requirements.

Excellent leadership, problem-solving, and decision-making skills with the ability to manage geographically dispersed teams.

Strong analytical skills with experience monitoring operational KPIs such as OTIF (On-Time In-Full), fleet performance, and operational efficiency.

Proficiency in Microsoft Office Suite and logistics management systems is an advantage.

All qualified candidates regardless of age, sex, ethnicity, race and religion are encouraged to apply.


How To Apply

Interested candidates should send their CVs to careers@xpressgas.com before 28th August, 2026








Apply Here

Executive & Family Driver - Irago

August 03, 2026


 We’re Hiring: Executive & Family Driver | Accra, Ghana

We are seeking a professional, reliable, and experienced Executive & Family Driver to support a busy executive and family household based in Airport West, Accra.


The ideal candidate should be punctual, discreet, well-presented, and experienced in providing safe and efficient transportation support.


Key Requirements:

• Valid Ghanaian Driver’s Licence

• Previous experience as an executive, family, or professional driver

• Strong knowledge of Accra roads and traffic patterns

• Ability to use navigation tools such as Google Maps

• Professional communication and conduct

• Strong references from previous employers


Working Hours:

Monday to Saturday, 7:30 a.m. to 5:00 p.m.

(Occasional paid overtime may be required)


Salary:

GHS 2,500 – GHS 3,500 per month, depending on experience


Interested candidates can apply here:


APPLY HERE








Apply Here

Customer Service Supervisor - Rock City Hotel Ltd.

August 03, 2026


JOB VACANCY !!!

Job Title: Customer Service Supervisor

JOB PURPOSE

We are looking for a Customer Service Supervisor to lead our front-line guest service team. This is a hands-on leadership role. You will be responsible for making sure that every guest receives warm, professional, and efficient service from the moment they arrive until they leave. You will supervise front office staff, handle complex guest issues, and work closely with other departments to maintain high service standards.

KEY RESPONSIBILITIES

  1. Supervising the daily activities of the front office and guest service team.
  2. Ensuring that all guests are welcomed warmly and their needs are attended to promptly 
  3. Handling escalated guest complaints and resolving issues in a calm and professional manner.
  4. Monitoring team performance and providing on-the-spot coaching and feedback.
  5. Preparing work schedules and ensuring adequate coverage during peak periods.
  6. Conducting regular team briefings to communicate updates and service expectations.
  7. Ensuring that all guest records and transactions are accurate and properly documented.
  8. Coordinating with housekeeping, food and beverage, and other departments to ensure seamless service delivery.
  9. Monitoring guest feedback and using it to improve service delivery.
  10. Ensuring that all safety and security procedures are followed.
  11. Supporting the front office team during busy periods and stepping in when needed.
  12. Reporting on team performance, guest satisfaction trends, and operational issues to management.

Qualifications & Experience

  1. A degree in Hospitality Management, Tourism, Business Administration, or a related field is an advantage.
  2. At least 4 to 6 years of experience in a front office, reception, or guest service role, preferably in a hotel or similar environment with at least 1 to 2 years in a supervisory position
  3. Strong verbal and written communication skills in English and at least one other language (bilingualism is a strict requirement for this role).
  4. Proficiency in basic computer applications, including Microsoft Office and email.
  5. Familiarity with property management systems or booking software is a plus.
  6. A professional appearance and a friendly, approachable demeanor.
  7. Ability to work flexible hours, including weekends and public holidays if required.
  8. A customer-focused mindset and a genuine interest in helping people.

Key Competencies

  1. Strong leadership and people management skills
  2. Excellent interpersonal and communication skills.
  3. Ability to remain calm and professional under pressure.
  4. Good organizational and time management abilities.
  5. Problem-solving skills and the ability to think on your feet.
  6. Team player with a positive and cooperative attitude.
  7. Reliability and punctuality.
  8. Flexibility to adapt to changing situations and guest needs.
  9. Professional appearance and conduct at all times.

How to Apply

Please send your CV and a cover letter to hr@rockcityhotelgh.com with the subject line: " Customer Service Supervisor -[Your Full Name]"

Email Subject should be: Application for Customer Service Supervisor Application.

Application Deadline: 14th August, 2026














Apply Here

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