Job Vacancy for Customer Service Representatives.

Key Responsibilities:

1. Customer Interaction:

1. Respond to customer inquiries promptly and professionally.
2. Provide detailed information about products, services, or company policies.

2. Issue Resolution:

1. Address and resolve customer complaints or concerns effectively.
2. Escalate unresolved issues to the appropriate department or supervisor.

3. Sales Support:

1. Assist customers in placing orders or processing refunds.
2. Recommend products or services based on customer needs.

4. Documentation:

1. Maintain accurate records of customer interactions and transactions.
2. Update customer accounts with relevant information.

5. Feedback Collection:

1. Gather customer feedback to improve service delivery.
2. Suggest process improvements based on recurring customer issues.

6. Policy Adherence:

1. Follow company guidelines, protocols, and privacy standards.

Job Requirements:
Educational Qualifications:

1. A minimum of a high school diploma or equivalent.
2. Bachelor’s degree in Business Administration, Communications, or a related field is a plus.

Skills and Competencies:

1. Communication Skills:

1.  Excellent verbal and written communication skills.
2. Ability to listen actively and respond empathetically.

2. Problem-Solving Skills:

1. Strong analytical and decision-making abilities.
2. Creative approaches to resolving customer issues.

3. Technical Proficiency:

1. Familiarity with customer service software, CRM systems, and Microsoft Office.
2. Basic knowledge of relevant products or services.

4. Interpersonal Skills:

1. Patience, empathy, and a positive attitude toward customers.
2. Ability to manage stressful situations calmly.

How To Apply

Qualified and interested candidates should send their CVs to: pibm234@gmail.com