A reputable non-bank financial institution located in Accra with network across the country requires the services of CUSTOMER EXPERIENCE EXECUTIVE
JOB SUMMARY:
Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems, and provide general information about BILLS MICRO-CREDIT to clients and the general public.
RESPONSIBILITIES:
- Pick calls initiated by existing or prospective clients who call to either make enquires about products and services, complaints, or registration for a loan.
- Effectively probe into the call of clients to establish whether client's issue is an enquiry, request or complaint and appropriately offer professional advice based on Call Centre Response procedures.
- Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients) feel supported and valued.
- Exercise active listening into calls and allay the concerns or frustrations of irate clients, as needed.
- Understand and strive to meet or exceed the Call Center metrics while providing excellent and consistent customer experience.
- Partake in training and other opportunities for learning products and services, usage of systems/tools and the values of BILLS MICRO-CREDIT.
- Perform other duties assigned.
SKILLS REQUIRED:
- Attention to detail
- Customer-centric (Patience, Courteous, Communicator, desire to exceed customer's expectations)
- Multi-tasking
- Problem-solving skills
- Problem-solving skills
- Good listening ability
- Confidentiality
- Time Management
- Data Entry Management
- Computer Literacy
- Abreast with the products & services of the company
QUALIFICATIONS :
A minimum of First Degree in Communication or related fields.
- Must not be above 30 years of age.
- Must have a National Service Certificate
- One (1) year work experience as a Customer Service Executive
- Must be fluent in any of the languages below, in addition to English and Twi:
- Kassim -Nema -Ewe -Waale -Daqaare -Dagbaani -French -Krobo -Krachie -Frafra
How To Apply
Interested applicants are to send their CVs to hr@billsmicrocredit.com
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Deadline: 31st December, 2024